News
Check out all the latest news from our teams around the world.
Women’s History Month: Five-minute Interviews
To celebrate and acknowledge Women’s History Month, we’re throwing the spotlight on some of the brilliant women at Testronic. Below you'll find a series of one-on-one interviews we did throughout the month of March. We'll be adding more, so check back often. Lily...
International Women’s Day: Why it Matters to Testronic
Like many companies around the world, Testronic today recognizes and celebrates International Women’s Day. But to us, it’s not just an acknowledgement. EDI is key to our workplace culture and, when it comes to gender diversity, equality and inclusion, we are a proud...
The Importance of Self-Service to Player Experience Optimization
Many customers are turning to self-service to avoid some of the common – and frustrating - problems related to customer service: difficulty or inability to reach a live agent, the support representative lacking the knowledge or ability to resolve my case, and having...
Testronic owner Catalis expands its service offering into Art and Game Development through the acquisition of Secret 6
Catalis Group is pleased to announce the acquisition of Secret 6, the renowned game development and art studio based in Manila and Madrid. Founded in 2005 by Ron Schaffner, a veteran of the games industry, Secret 6 employs over 300 people and specialises in 3D art for...
Outsourcing Player Support: What To Consider and How to Build a Strategy That Works
At what point should you consider outsourcing your player support processes? The answer is different for each game publisher, but it will include variables such as quality of service and ability to anticipate player needs. If you are struggling to support players...
Five Key Metrics For Delivering Exceptional Player Support
Player support can simply be defined as providing assistance to players in need for a particular game or catalog of games. This can range from troubleshooting reported bugs or glitches, to explaining how a certain feature of the game works, to acknowledging feedback...
The Challenge of Attracting and Retaining Player Support Talent
The games industry is facing a need—a need for speed. Game publishers must deliver patches, reworks, and game updates faster than ever. Meanwhile, players have become less patient, and expect publishers to fix their issues immediately. When players are experiencing...
Testronic Opens Localization QA Studio in Portugal
Testronic, an award-winning Games and Film & TV development services provider, has opened a studio in the Portugal capital of Lisbon, further enhancing its Localization QA capabilities in Europe. The new studio is already delivering Localization QA projects in...
TESTRONIC SHORTLISTED FOR THE 2022 TIGA INDUSTRY AWARDS
We’re delighted to have been listed as finalists in the upcoming TIGA Games Industry Awards, in the QA Provider and Commitment to Corporate Social Responsibility (CSR) categories. TIGA is the trade body for the UK games industry, and its annual awards are returning as...
Do You Really Need A Passion For Gaming To Support Players?
The 2020 Netflix documentary series ‘High Score’ was a real treat for anyone interested in retro gaming. It described the early days of companies such as Atari, Nintendo, and Sega and the birth of the home gaming console. In one of the episodes there is a focus on...
Player Support Needs Talented Players Not Generic Contact Centers
What is at the heart of great player support? It’s clear that great players are needed to support other players, but first let’s explore a related question - what are the most important attributes you need in the best customer service agents? Enter this question into...
What Is The Real Importance Of Localized Support?
How important is localized support for your games? A small games developer and publisher, primarily working in English both for game play and player support, may initially feel that localized support isn’t all that critical, but think again. Take a look at your stats...
What we offer
Our service offering has organically grown since our start as a humble testing company almost 25 years ago.
As our partners have grown, so have their needs. We've developed services like Localization, Localization QA testing, and Player Support with the same passion and attention to detail as our flagship Functionality QA service.
Today, those services are just as popular as FQA. We will continue to add services as our partners require them.