Testronic’s Player Support focuses directly on the growing demand and capabilities of the Gaming Industry. We provide a bespoke customer support service customized to the specific needs of our clients, creating a richer gaming experience for the end users.
The Gamer2Gamer model focuses on customer support services delivered by gamers and customer service professionals experienced and passionate about games and gaming, and in most cases a Testronic employee already actively pursuing a career in the games industry. The additional gaming experience we utilise, incorporates all the trends of today’s demanding gamers to meet their expectations with quick and accurate response times as an absolute essential in assuring a great service. At Testronic we realise the necessity for efficient customer support through all appropriate contact types to support and increase brand loyalty, best in class service and customer retention our clients have come to expect. Our goal is to deliver and exceed expectations over and beyond industry standards with the primary objective being customer satisfaction.
We thrive on delivering opportunity for your business with a strategy on driving continuous improvements across the services we deliver with 360 degree feedback as a key fundamental to our approach. We believe that user experience is essential for market growth, and this approach tackles this trend in the most effective way possible to support our clients with the business intelligence required to move to the next level of engagement in alignment. Testronic Customer Support is at the heart of this engagement with a key focus on value add for optimization of processes leading to better ROI and monetization for the always on games of today.
Testronic – 10 years’ experience in the Gaming world with some of the industry’s most experienced veterans.
What do we offer
Multi-lingual & multi-channel global support
Cost effective and customized solutions to meet different client strategies.
Flexible workforce to allow quick ramp up or down with no additional costs.
Flexible operating hours to cover global time zones.
Player Support Features and Services
Perfecting the World's Entertainment Together
Testronic has once again been named as a Best QA & Localization
Like most individuals around the world, the team at Testronic has been
At Testronic, we are proud of our strong commitment to Equality, Diversity
Suffolk House, Suites 1-3, 2nd Floor,
George Street, Croydon, CR0 1PE
Tel: +44 (0) 2070 421 700
ul. Poleczki 21A, 02-822 Warsaw
Tel: +48 22 711 4005
95th Siret Street, 1st Floor, Bucharest, District/Sector 1 Postal Code: 012152, RO
Tel: +40371 327 603
Stari Grad, Makedonska 44, 2nd Floor, Belgrade, Postal code 11103, RS
Chevron Place, 935 Gravier St, #1300
New Orleans, LA 70112
Tel: +1 (504) 370 2824 (ext 5903)
Film & TV Group
250 East Olive, Suite 300, Burbank, CA 91502
Tel: +1 (818) 845 3223, Fax: +1 (818) 845 3236