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  • GAMES
    • FUNCTIONALITY QA
    • LOCALISATION QA
    • TRANSLATION
    • COMPLIANCE
    • COMPATIBILITY
    • PLAYER SUPPORT
    • VR
      • FUNCTIONALITY_VR
      • TESTING ENVIRONMENTS & HARDWARE
      • PERFORMANCE TESTING
      • UX
      • HEALTH & SAFETY
      • CONSULTATIONS
  • ABOUT
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PLAYER SUPPORT

    Home PLAYER SUPPORT

    Player Support

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    • Games Overview
    • Functionality QA
    • Localisation QA
    • Translation
    • Compatibility
    • Compliance
    • Player support
    • VR

    Testronic’s Player Support focuses directly on the growing demand and capabilities of the Gaming Industry. We provide a bespoke customer support service customized to the specific needs of our clients, creating a richer gaming experience for the end users.

    The Gamer2Gamer model focuses on customer support services delivered by gamers and customer service professionals experienced and passionate about games and gaming, and in most cases a Testronic employee already actively pursuing a career in the games industry. The additional gaming experience we utilise, incorporates all the trends of today’s demanding gamers to meet their expectations with quick and accurate response times as an absolute essential in assuring a great service. At Testronic we realise the necessity for efficient customer support through all appropriate contact types to support and increase brand loyalty, best in class service and customer retention our clients have come to expect. Our goal is to deliver and exceed expectations over and beyond industry standards with the primary objective being customer satisfaction.

    We thrive on delivering opportunity for your business with a strategy on driving continuous improvements across the services we deliver with 360 degree feedback as a key fundamental to our approach. We believe that user experience is essential for market growth, and this approach tackles this trend in the most effective way possible to support our clients with the business intelligence required to move to the next level of engagement in alignment. Testronic Customer Support is at the heart of this engagement with a key focus on value add for optimization of processes leading to better ROI and monetization for the always on games of today.

    Testronic – 10 years’ experience in the Gaming world with some of the industry’s most experienced veterans.

    What do we offer

    Multi-lingual & multi-channel global support

    Cost effective and customized solutions to meet different client strategies.

    Flexible workforce to allow quick ramp up or down with no additional costs.

    Flexible operating hours to cover global time zones.

     

    Player Support Features and Services

    • Multi-channel Support
    • Multi-language support
    • 24/7 – 365 coverage
    • Flexible billing model
    • Daily, weekly and monthly reporting
    • Community sites created, managed and positioned
    • CSAT analysis and reporting
    • UX mapping of Contact Strategy

    Contact Us

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    OUR VISION

    Perfecting the World's Entertainment Together

    OUR MISSION

    We will deliver uncompromising quality through efficient tailored services, in close collaboration with our clients.
    In doing this, we are driven by integrity and innovation inspiring our people to learn and grow.

    LATEST NEWS

    • Testronic Appoints Stephen Watford as COO

      Testronic, a leader in quality assurance (QA), localisation services, and compliance for

      18 February, 2021
    • Testronic Wins Best QA & Localisation Provider at 2020 TIGA Awards

      It’s such an honour to even be nominated for an industry award,

      27 November, 2020
    • Testronic Wins 2020 Develop:Star Award for Best QA & Localisation Provider

      Without a doubt, it’s been a challenging year for everyone, due to

      5 November, 2020

    OUR LOCATIONS

    BURBANK
    250 East Olive, Suite 300, Burbank, CA 91502
    Tel: +1 (818) 845 3223, Fax: +1 (818) 845 3236

    CROYDON
    Suffolk House, Suites 1-3, 2nd Floor,
    George Street, Croydon, CR0 1PE
    Tel: +44 (0) 2070 421 700

    WARSAW
    ul. Poleczki 21A, 02-822 Warsaw
    Tel: +48 22 711 4005

    NEW ORLEANS
    Chevron Place, 935 Gravier St, #1300
    New Orleans, LA 70112
    Tel: +1 (504) 370 2824 (ext 5903)

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    • GAMES
      • FUNCTIONALITY QA
      • LOCALISATION QA
      • TRANSLATION
      • COMPLIANCE
      • COMPATIBILITY
      • PLAYER SUPPORT
      • VR
        • FUNCTIONALITY_VR
        • TESTING ENVIRONMENTS & HARDWARE
        • PERFORMANCE TESTING
        • UX
        • HEALTH & SAFETY
        • CONSULTATIONS
    • ABOUT
      • NEWS
      • MEET THE TEAM
    • CONTACT
    • CAREERS
    • FILM & TV
    Testronic