Testronic’s Smart Support™ focuses directly on the growing demand and capabilities of the Gaming Industry. We provide a bespoke customer support service customized to the specific needs of our clients, creating a richer gaming experience for the end users.
The Gamer2Gamer model focuses on customer support services delivered by gamers and customer service professionals experienced and passionate about games and gaming, and in most cases a Testronic employee already actively pursuing a career in the games industry. The additional gaming experience we utilise, incorporates all the trends of today’s demanding gamers to meet their expectations with quick and accurate response times as an absolute essential in assuring a great service. At Testronic we realise the necessity for efficient customer support through all appropriate contact types to support and increase brand loyalty, best in class service and customer retention our clients have come to expect. Our goal is to deliver and exceed expectations over and beyond industry standards with the primary objective being customer satisfaction.
We thrive on delivering opportunity for your business with a strategy on driving continuous improvements across the services we deliver with 360 degree feedback as a key fundamental to our approach. We believe that user experience is essential for market growth, and this approach tackles this trend in the most effective way possible to support our clients with the business intelligence required to move to the next level of engagement in alignment. Testronic Customer Support is at the heart of this engagement with a key focus on value add for optimization of processes leading to better ROI and monetization for the always on games of today.
Testronic – 10 years’ experience in the Gaming world with some of the industry’s most experienced veterans.
What do we offer
Multi-lingual & multi-channel global support
Cost effective and customized solutions to meet different client strategies.
Flexible workforce to allow quick ramp up or down with no additional costs.
Flexible operating hours to cover global time zones.
Smart Support™ Features and Services
- Multi-channel Support
- Multi-language support
- 24/7 – 365 coverage
- Flexible billing model
- Daily, weekly and monthly reporting
- Community sites created, managed and positioned
- CSAT analysis and reporting
- UX mapping of Contact Strategy