by Kevin Slagle | Mar 20, 2023 | Diversity, FQA, Functionality QA, Games, Learning & Development, Localisation QA, Localization, LQA, QA, Staff Development, Testronic News, Translation, Women in Games
To celebrate and acknowledge Women’s History Month, we’re throwing the spotlight on some of the brilliant women at Testronic. Below you’ll find a series of one-on-one interviews we did throughout the month of March. We’ll be adding more, so check back...
by Kevin Slagle | Mar 8, 2023 | Diversity, Games, Learning & Development, Staff Development, Testronic News, Women in Games
Like many companies around the world, Testronic today recognizes and celebrates International Women’s Day. But to us, it’s not just an acknowledgement. EDI is key to our workplace culture and, when it comes to gender diversity, equality and inclusion, we are a proud...
by Kevin Slagle | Feb 28, 2023 | Customer Support Service, Games, Player Support, QA, Testronic News
Many customers are turning to self-service to avoid some of the common – and frustrating – problems related to customer service: difficulty or inability to reach a live agent, the support representative lacking the knowledge or ability to resolve my case, and...
by Kevin Slagle | Jan 11, 2023 | Acquisition, Art, Co-development, Games, Testronic News
Catalis Group is pleased to announce the acquisition of Secret 6, the renowned game development and art studio based in Manila and Madrid. Founded in 2005 by Ron Schaffner, a veteran of the games industry, Secret 6 employs over 300 people and specialises in 3D art for...
by Kevin Slagle | Dec 21, 2022 | Customer Support Service, Games, Player Support, QA, Testronic News
At what point should you consider outsourcing your player support processes? The answer is different for each game publisher, but it will include variables such as quality of service and ability to anticipate player needs. If you are struggling to support players...
by Kevin Slagle | Nov 30, 2022 | Customer Support Service, Games, Player Support, QA, Testronic News
Player support can simply be defined as providing assistance to players in need for a particular game or catalog of games. This can range from troubleshooting reported bugs or glitches, to explaining how a certain feature of the game works, to acknowledging feedback...
