by Kevin Slagle | Nov 30, 2022 | Customer Support Service, Games, Player Support, QA, Testronic News
Player support can simply be defined as providing assistance to players in need for a particular game or catalog of games. This can range from troubleshooting reported bugs or glitches, to explaining how a certain feature of the game works, to acknowledging feedback...
by Kevin Slagle | Nov 10, 2022 | Customer Support Service, Games, Player Support, QA, Testronic News
The games industry is facing a need—a need for speed. Game publishers must deliver patches, reworks, and game updates faster than ever. Meanwhile, players have become less patient, and expect publishers to fix their issues immediately. When players are experiencing...
by Kevin Slagle | Oct 13, 2022 | Customer Support Service, Games, Player Support, QA, Testronic News
Testronic, an award-winning Games and Film & TV development services provider, has opened a studio in the Portugal capital of Lisbon, further enhancing its Localization QA capabilities in Europe. The new studio is already delivering Localization QA projects in...
by Kevin Slagle | Sep 22, 2022 | Customer Support Service, Games, Player Support, QA, Testronic News
The 2020 Netflix documentary series ‘High Score’ was a real treat for anyone interested in retro gaming. It described the early days of companies such as Atari, Nintendo, and Sega and the birth of the home gaming console. In one of the episodes there is a focus on...
by Kevin Slagle | Sep 8, 2022 | Customer Support Service, Games, Player Support, QA, Testronic News
What is at the heart of great player support? It’s clear that great players are needed to support other players, but first let’s explore a related question – what are the most important attributes you need in the best customer service agents? Enter this question...
by Kevin Slagle | Aug 25, 2022 | Customer Support Service, Games, Player Support, QA, Testronic News
How important is localized support for your games? A small games developer and publisher, primarily working in English both for game play and player support, may initially feel that localized support isn’t all that critical, but think again. Take a look at your stats...
