by Kevin Slagle | Feb 28, 2023 | Customer Support Service, Games, Player Support, QA, Testronic News
Many customers are turning to self-service to avoid some of the common – and frustrating – problems related to customer service: difficulty or inability to reach a live agent, the support representative lacking the knowledge or ability to resolve my case, and...
by Kevin Slagle | Dec 21, 2022 | Customer Support Service, Games, Player Support, QA, Testronic News
At what point should you consider outsourcing your player support processes? The answer is different for each game publisher, but it will include variables such as quality of service and ability to anticipate player needs. If you are struggling to support players...
by Kevin Slagle | Nov 30, 2022 | Customer Support Service, Games, Player Support, QA, Testronic News
Player support can simply be defined as providing assistance to players in need for a particular game or catalog of games. This can range from troubleshooting reported bugs or glitches, to explaining how a certain feature of the game works, to acknowledging feedback...
by Kevin Slagle | Nov 10, 2022 | Customer Support Service, Games, Player Support, QA, Testronic News
The games industry is facing a need—a need for speed. Game publishers must deliver patches, reworks, and game updates faster than ever. Meanwhile, players have become less patient, and expect publishers to fix their issues immediately. When players are experiencing...
by Kevin Slagle | Oct 13, 2022 | Customer Support Service, Games, Player Support, QA, Testronic News
Testronic, an award-winning Games and Film & TV development services provider, has opened a studio in the Portugal capital of Lisbon, further enhancing its Localization QA capabilities in Europe. The new studio is already delivering Localization QA projects in...
by Kevin Slagle | Sep 22, 2022 | Customer Support Service, Games, Player Support, QA, Testronic News
The 2020 Netflix documentary series ‘High Score’ was a real treat for anyone interested in retro gaming. It described the early days of companies such as Atari, Nintendo, and Sega and the birth of the home gaming console. In one of the episodes there is a focus on...
